Verimli Olabilmek | A letter for helping to be Productive
Being Customer Oriented
Today I had a very bad experience with a private bank of Turkey. I do not want to list the things that made me disappointed but the fact that why the companies are so lazy to take care of the customer.
For example, the first thing was the operator. The opetor apperantely do not read book or worse has not seen a book in his life except primary school. Because the operator was talking but I could not understand any word or any sentences. I asked kindly if he can speak slowly and with consideren punctuation and pause in excact time to be clearly understood.
Secondly, being kind is a gift for customers. We are not there to follow the orders as it said during telephone banking, we are there to get a resultset
for our needs.
Finally, I asked kindly to get another operator to assistme and they responded to get this option I have to call them again, and if I am lucky I will get another operator, and a better operator if I am luckier.
Moreover, I have asked kindly to make an instance about my problem and they have produced a long number, and the man asked me note it down in order to keep my submission. I asked if they may send it to my mail the instance number but of course this was also impossible.
For short, I've already reported this two main problems to the head office but the fact that it will not be solved until an important amount of customers move to a better service. Actually these failures are obvious and could be solved already if the responsible side of the deportment would already care about the customers.
It is a simple idea; the key is the customer, and Jeff Bezos' principles are good reference for starting from scratch, it is for those companies that are lack of respect and care for their current customers.