notlarım | bilgin's notes

Being Customer Oriented Today I had a very bad experience with a private bank of Turkey. I do not want to list the things that made me disappointed but the fact that why the companies are so lazy to take care of the customer. For example, the first thing was the operator. The opetor apperantely do not read book or worse has not seen a book in his life except primary school. Because the operator was talking but I could not understand any word or any sentences. I asked kindly if he can speak slowly and with consideren punctuation and pause in excact time to be clearly understood. Secondly, being kind is a gift for customers. We are not there to follow the orders as it said during telephone banking, we are there to get a resultset for our needs. Finally, I asked kindly to get another operator to assistme and they responded to get this option I have to call them again, and if I am lucky I will get another operator, and a better operator if I am luckier. Moreover, I

It was an only one-to-one relationship with Products and Customer Segments. I have developed a system that divided that advanced interest rates function into a deep level of customer ratings enabled function. For instance, a product called A, gives %15 interest rates for 1-361 days which is grounded by FTF* rates plus 1 point spread added. What if a new division parameter which is Customer Rating asked to be a part of the selection of interest rates. I have used Oracle Types and an integration class developed on the .NET platform and with C# that was the best practice because the current Transaction Screen was only designed for entering only 75 different rates for each product and maturity. I have put a pop-up screen into each cell that could enable users to make 1 to 11 sub rates based on each standard customer ratings which are defined 11 currently. It was compulsory demand project so that there was so little time. With the architecture above, I could make the current s