Being Customer Oriented Today I had a very bad experience with a private bank of Turkey. I do not want to list the things that made me disappointed but the fact that why the companies are so lazy to take care of the customer. For example, the first thing was the operator. The opetor apperantely do not read book or worse has not seen a book in his life except primary school. Because the operator was talking but I could not understand any word or any sentences. I asked kindly if he can speak slowly and with consideren punctuation and pause in excact time to be clearly understood. Secondly, being kind is a gift for customers. We are not there to follow the orders as it said during telephone banking, we are there to get a resultset for our needs. Finally, I asked kindly to get another operator to assistme and they responded to get this option I have to call them again, and if I am lucky I will get another operator, and a better operator if I am luckier. Moreover, I
yazılım, gezi ve düşünceler | opinions about: travelling, software, banking and ai based applications